FAQ
HOW DO I PLACE AN ORDER?
LOKARTPH ONLINE STORE simply choose your style from the drop down menu on the product page, then click the “BUY IT NOW” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number either via your email or your mobile number.
WHAT COURIER DO YOU USE IN SHIPPING?
LOKARTPH ONLINE STORE offers Cash on Delivery service nationwide. This is in partnership with LBC, JRS express, Black Arrow, Checkmeout Philippines and other ECommerce platforms.
HOW LONG SHOULD I WAIT FOR MY ITEMS TO ARRIVE?
Order delivery estimate.
- Cash on delivery Metro Manila
- 2-3 business days
- Cash on delivery Outside Metro Manila
- 4-7 business days
No shipping or deliveries on SUNDAYS & HOLIDAYS.
We are not responsible for any delays the courier may cause. However, send us a message on Facebook if you have not received your order within 7 working days. We will gladly assist you in tracking your package.
Again: Shipping should take 2-7 working days, sometimes shorter, sometimes longer. We have no control over the courier and if we could deliver the items to your doorstep ourselves. As much as we would, we have to rely on the couriers for this task.
I DID NOT RECEIVE ANY CONFIRMATION, WHAT SHOULD I DO?
If you successfully used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. It’ll be send to the email address or mobile number you have provided upon checking out. However, the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.
If you still did not receive any confirmation within 24-72 Hours, please contact us at 09776882083 or email us at lokartph@gmail.com
DOES LOKARTPH OFFERS RETURNS AND REFUNDS?
We accept refunds or returns within 30 days of purchase. Please send us the receipt or order number to lokartph@gmail.com. We will refund or replace the item if the following conditions were met:
- Item is not physically scratched and opened
- Item was not damaged
- Item has factory defect.
Customer will shoulder the shipping cost.
WHY MY ORDER HAS NOT ARRIVED ON THE GIVEN TIMEFRAME?
There are instances where the delivery time takes more than we stated, this is because of the following (but not limited to) reasons.
- Incorrect Address.
- If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
- Illegible Shipping Label.
- In rare cases, it is possible that the address label became illegible during the shipping and handling process.
- Failed Delivery Attempts.
- Most of our carriers make three attempts to deliver a package. If after three attempts of failed delivery, it will be marked as undelivered then the package will be returned to us.